Responsible Gaming
at jeezbaz

Section 1

18+ Age Restriction Policy

At the point of registration, every new player is required to confirm that they are 18 years of age or older. This confirmation is a legally binding declaration. jeezbaz reserves the right to request documentary proof of age at any time — including, but not limited to, a Bangladesh National ID Card (NID), passport, or other government-issued identification showing date of birth.

Where age verification is pending, jeezbaz may restrict deposits, withdrawals, or access to real-money games until the verification process is complete. Any winnings accrued by a player who is subsequently found to be under 18 will be forfeited, and the account will be permanently closed. We may also report underage gambling attempts to the appropriate authorities where required.

We strongly encourage parents and guardians across Dhaka, Chittagong, Sylhet, and all other parts of Bangladesh to use parental control software to restrict access to gambling websites on devices used by minors. This is an additional safeguard that supplements — but does not replace — our own age verification processes.

Section 2

Recognising Problem Gambling

Gambling, when approached as a form of entertainment with a set budget and clear time boundaries, can be a safe and enjoyable activity. However, for a small number of players, gambling can develop into a compulsive behaviour that negatively affects their finances, relationships, and mental health. Recognising the early warning signs is the first and most important step toward getting help.

Problem gambling does not discriminate — it can affect players regardless of age, income, or background. The following warning signs may indicate that gambling is becoming a problem. You should consider seeking help if you notice any of these patterns in your own behaviour or in someone you know.

• Spending more money on gambling than you can comfortably afford to lose.
• Borrowing money, selling possessions, or using funds meant for essential expenses (rent, food, school fees) to fund gambling.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down.
• Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• Gambling for longer than you intended, or spending more than your planned budget during a session.
• Lying to family members, friends, or employers about the extent of your gambling activity.
• Neglecting work, studies, or personal relationships because of time or money spent on gambling.
• Gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
• Making repeated, unsuccessful attempts to control, cut back, or stop gambling entirely.

If you recognise one or more of these signs in yourself, please take action now. jeezbaz's responsible gaming tools — including self-exclusion, deposit limits, and time-outs — are available immediately from your account settings. Our support team is also available 24/7 to guide you through the options and connect you with appropriate professional help.

Section 3

Responsible Gaming Tools

jeezbaz provides a comprehensive suite of responsible gaming tools built directly into the Platform. These tools are free to use, available to all registered players, and designed to help you maintain control over your gambling activity at all times. You can access these tools through your account settings panel at any point during your session.

All limit changes that increase your spending capacity (e.g., raising a deposit limit or lifting a loss limit) are subject to a mandatory 7-day cooling-off period before they take effect. This delay is intentional — it gives you time to reflect and reconsider before a higher limit is activated. Reductions, by contrast, take effect immediately with no waiting period.

Section 4

Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on jeezbaz. When you activate self-exclusion, your account is closed and access to all real-money games — including casino, live dealer, slots, cricket betting, crash games, and fishing games — is suspended for the duration of your chosen exclusion period. Self-exclusion is available in the following durations:

• 30-Day Exclusion: A one-month break. Your account cannot be reactivated until 30 full days have passed and you have submitted a written reactivation request.
• 6-Month Exclusion: A medium-term break suitable for players who feel they need more time to reassess their relationship with gambling.
• 1-Year Exclusion: A full 12-month closure recommended for players experiencing significant difficulty controlling their gambling.
• Permanent Exclusion: A permanent, irrevocable closure of your jeezbaz account. This option cannot be reversed. Any remaining balance at the time of permanent exclusion will be returned via your registered payment method (bKash, Nagad, or Rocket).

During any self-exclusion period, jeezbaz will immediately remove you from all marketing lists. You will not receive promotional emails, bonus notifications, SMS messages, or any other communication designed to encourage you to return to gambling. We take this obligation seriously and enforce it without exception.

How to Activate Self-Exclusion — Step by Step:

1. Log in to your jeezbaz account using your registered credentials.
2. Navigate to Account Settings from the top-right menu of your account dashboard.
3. Select the Responsible Gaming tab within your account settings panel.
4. Click Self-Exclusion and choose your preferred exclusion duration from the dropdown menu.
5. Read and confirm the terms of the exclusion, then click Confirm Self-Exclusion to apply it immediately.
6. You will receive a confirmation email to your registered address within minutes. Your account will be closed immediately upon confirmation.
7. If you are unable to access your account or require urgent assistance, contact our support team directly at support@jeezbaz — we will process the exclusion manually within 1 hour.

Section 5

Deposit & Spending Limits

One of the most practical ways to stay in control of your gambling is to set a firm budget before you start playing and use jeezbaz's deposit limit tools to enforce it. A deposit limit caps the total amount of real money (in BDT ৳) you can transfer into your jeezbaz account within a defined time period, regardless of the payment method used — whether bKash, Nagad, Rocket, Upay, Visa, or Mastercard.

jeezbaz offers three types of deposit limits:

• Daily Limit: The maximum total amount you can deposit within any single 24-hour period (midnight to midnight, Bangladesh Standard Time).
• Weekly Limit: The maximum total amount you can deposit across any rolling 7-day window.
• Monthly Limit: The maximum total amount you can deposit across any rolling 30-day window.

You may hold multiple limit types simultaneously. For example, you might set both a daily limit of ৳1,000 and a monthly limit of ৳15,000. If either limit is reached, further deposits will be declined until the relevant period resets or you have formally requested an increase after the 7-day cooling-off period.

Beyond deposit limits, jeezbaz also supports loss limits — a cap on the net amount you can lose within a session or weekly period — and wager limits, which restrict the maximum stake size per individual bet or spin. These additional controls provide a more granular level of oversight for players who want precise management of their gambling expenditure.

Section 6

Time-Out & Reality Checks

Sometimes all a player needs is a short, structured break. jeezbaz's Time-Out feature allows you to suspend your account for a defined short-term period without going through the full self-exclusion process. Time-outs are ideal when you feel your gambling frequency is increasing, when you have had a string of losses and want to step back, or simply when you want to reset before returning to the Platform.

Available Time-Out Durations:

• 24 Hours: Account access suspended until the same time the following day.
• 48 Hours: A two-day cooling-off period for players who need a slightly longer pause.
• 7 Days: A full week's break, during which all promotional communications are also paused.

During a time-out, you cannot log in, deposit, place bets, or access any game on jeezbaz. The time-out cannot be cancelled or shortened once activated — it runs its full duration. Upon expiry, your account automatically reactivates and you can log in again without needing to contact support.

Reality Checks are a complementary tool for players who are active on the Platform. When enabled, a discreet pop-up notification appears on screen at your chosen interval — every 30 minutes, 60 minutes, or 2 hours — displaying:

• The total time you have been logged in during the current session.
• Your net win or loss position for the session.
• A prompt asking whether you would like to continue playing or end the session.

Reality checks are designed to break the immersive flow of play and give you a moment of clarity. Research consistently shows that regular breaks and awareness of time and money spent are among the most effective tools for keeping gambling recreational rather than harmful.

Section 7

Getting Help & Support

If you believe that gambling is negatively affecting your life, your finances, or your relationships, please reach out for help immediately. You do not need to be in crisis to ask for support — early intervention is always more effective than waiting until a problem becomes severe.

jeezbaz's support team is available 24 hours a day, 7 days a week, including during Eid, public holidays, and all other occasions. Our team is trained to handle responsible gaming conversations with care, confidentiality, and without judgment. We will help you activate any protective tool on your account, discuss your options, and refer you to appropriate external resources where relevant.

When you contact us about a responsible gaming concern, you may request any of the following actions immediately, without needing to wait for a response:

• Immediate account suspension (time-out or self-exclusion)
• Removal from all marketing and promotional lists
• A full account transaction history report in PDF format
• Withdrawal of your remaining balance to your bKash or Nagad account
• Information on external support resources available in Bangladesh

Section 8

Safe Play Tips

Responsible gambling begins with a healthy mindset and clear personal boundaries. The following guidelines are recommended by jeezbaz for all players across Bangladesh who want to keep their gambling experience positive, controlled, and genuinely entertaining.

• Treat gambling as entertainment, not income. The house always has a mathematical edge over time. Gambling is a form of paid entertainment — like going to the cinema — not a reliable way to make money. Set your budget accordingly and expect to lose what you deposit.
• Only gamble with money you can afford to lose. Never use rent money, savings, loan funds, or money set aside for essential household expenses. Your gambling budget should come exclusively from your discretionary entertainment allowance.
• Set a time limit before you start. Decide in advance how long you will play and stick to that limit. Use jeezbaz's session time limit and reality check features to enforce it automatically.
• Never chase losses. If you have reached your loss limit for the session, stop. Increasing your bets in an attempt to win back losses is one of the most reliable paths to problem gambling. Log off and return another day with a fresh budget.
• Do not gamble when emotional. Avoid gambling when you are stressed, anxious, depressed, or under the influence of alcohol. Emotional states impair judgment and can lead to impulsive, unplanned betting behaviour.
• Take regular breaks. Step away from the screen every hour. Use this time to stretch, hydrate, and assess whether you are still playing for fun or whether the session has become driven by the desire to recover losses.
• Keep gambling in perspective. Maintain a full and balanced life outside of gambling — sports, family time, socialising, pursuing hobbies. Gambling should occupy a small, clearly defined portion of your leisure time.
• Talk to someone you trust. If gambling is becoming a source of stress or secrecy in your life, talk to a trusted friend or family member. Sharing the concern is often the first step toward regaining control.
• Use jeezbaz's tools proactively. Do not wait until gambling becomes a problem to set limits. Set deposit limits and reality checks from day one. It is much easier to maintain control than to regain it once it has been lost.