Privacy Policy
jeezbaz

Section 1

Information We Collect

jeezbaz collects personal data through several channels: directly from you when you register an account or contact our support team, automatically through your use of the Platform, and in limited circumstances from trusted third-party sources such as payment processors or identity verification providers. The categories of personal data we collect are set out below.

Registration & Identity Data

When you create a jeezbaz account, we collect your full legal name, date of birth, residential address, email address, and a chosen username. This information is required to open and maintain your Player account, verify your identity, and comply with our Know Your Customer (KYC) obligations. Failure to provide this data means we cannot open an account for you.

Verification Documents

To comply with age verification and anti-money laundering requirements, we may collect copies of government-issued identity documents — such as your National ID Card (NID) or passport — as well as proof of address documents such as bank statements or utility bills. These documents are processed securely and used solely for verification purposes.

Financial & Transaction Data

We collect records of all deposits, withdrawals, bonuses, and wagers made through your account, including the payment method used (e.g., bKash, Nagad, Rocket, Visa), transaction amounts in BDT (৳), timestamps, and transaction reference numbers. We do not store full payment card numbers or mobile banking PINs.

Technical & Usage Data

When you browse or interact with jeezbaz, we automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, session duration, pages visited, game history, and betting patterns. This data is used to maintain platform security, optimise user experience, and detect fraudulent activity.

Section 2

How We Use Your Data

jeezbaz processes your personal data only where we have a lawful basis for doing so. The primary legal bases we rely on are: (a) performance of a contract — i.e., delivering the services you have signed up for; (b) compliance with legal obligations — such as KYC, AML, and age verification requirements; (c) legitimate interests — such as fraud prevention and platform security; and (d) your consent — for example, for optional marketing communications.

The specific purposes for which we use your personal data are as follows:

• Account Management: Creating, maintaining, and administering your Player account, including processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Identity & Age Verification: Confirming that you meet our eligibility criteria, including the mandatory 18+ age requirement, before you are permitted to place real-money bets.
• Fraud Prevention & Security: Monitoring account activity to detect and prevent fraudulent transactions, money laundering, bonus abuse, multi-accounting, and unauthorised access attempts.
• Responsible Gaming: Tracking your gameplay patterns to identify potential signs of problem gambling and, where appropriate, applying responsible gaming tools such as deposit limits, session reminders, or self-exclusion. See our Responsible Gaming page for full details.
• Customer Support: Responding to your enquiries, resolving disputes, and maintaining records of communications for quality assurance and training purposes.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the performance, reliability, and design of the jeezbaz Platform.
• Marketing Communications: Sending you promotional offers, bonus notifications, and relevant updates — but only where you have provided consent or where we have a legitimate interest to do so. You may opt out of marketing communications at any time by contacting our support team.
• Legal Compliance: Meeting our obligations under applicable laws and regulations, including responding to valid requests from law enforcement or regulatory authorities.

Section 3

Data Sharing & Third Parties

jeezbaz does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Processors. To facilitate deposits and withdrawals, we share relevant transaction data with our payment partners, including mobile financial service providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) and banking partners (BRAC Bank, Dutch-Bangla Bank, Islami Bank, City Bank, Sonali Bank). These providers process data under their own privacy policies and are subject to contractual data protection obligations with jeezbaz.

Game Software Providers. Some gameplay data is shared with our game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to the extent necessary for game delivery, fairness auditing, and technical support. These providers do not receive your personally identifiable registration data unless strictly required for a specific technical purpose.

Identity Verification Services. To meet our KYC obligations, we may share identity document data with third-party verification service providers. These providers are bound by confidentiality agreements and are authorised to process your data solely for verification purposes.

Legal & Regulatory Authorities. jeezbaz may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts in response to a lawful request, court order, or where disclosure is otherwise required by applicable law. We will notify you of any such disclosure wherever legally permissible to do so.

Business Transfers. In the event that jeezbaz undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify affected users and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Policy.

Section 4

Cookies & Tracking Technologies

jeezbaz uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and gather anonymised analytics data to improve our services. A cookie is a small text file placed on your device by a website you visit. It allows the website to remember your actions and preferences over time.

You can control or disable non-essential cookies through your browser settings. Please note that disabling functional cookies may affect your experience on the Platform — for example, your game lobby preferences may not be saved between sessions. Disabling analytics cookies will not restrict your ability to play any game or access any feature.

jeezbaz does not use third-party advertising or retargeting cookies. We do not place tracking pixels on our pages for the benefit of external advertising networks.

Section 5

Data Retention & Storage

jeezbaz retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes or enforce our agreements. The table below summarises our standard retention periods by data category.

All personal data held by jeezbaz is stored on secure servers. Access to stored personal data is strictly limited to authorised personnel who require it to perform their job functions. Upon the expiry of the applicable retention period, data is securely deleted or irreversibly anonymised.

Section 6

Your Privacy Rights

As a registered player on jeezbaz, you hold a number of rights in relation to your personal data. We are committed to honouring these rights promptly and without unnecessary friction. To exercise any of the rights listed below, please contact our support team at support@jeezbaz with the subject line "Privacy Rights Request". We will respond within 10 business days of receiving your request.

Please note that certain rights are subject to limitations. For example, we cannot erase financial transaction data that we are legally required to retain for AML compliance purposes. Where we are unable to fulfil a rights request in full, we will explain the reason clearly in our response.

Section 7

Security Measures

jeezbaz employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. While no online platform can guarantee absolute security, our layered approach to data protection reflects industry best practice.

• Transport Encryption: All data transmitted between your browser or device and the jeezbaz servers is encrypted using TLS 1.2 or higher (256-bit SSL). The padlock icon in your browser address bar confirms this connection is active.
• At-Rest Encryption: Sensitive data fields — including identity document information and financial records — are encrypted at the database level using AES-256 encryption.
• Access Controls: Access to personal data within our organisation is governed by role-based access control (RBAC). Staff members are granted access only to the data categories necessary for their specific job function. All internal data access is logged and audited.
• Intrusion Detection: Our infrastructure is monitored continuously for suspicious activity, including repeated failed login attempts, unusual transaction patterns, and abnormal data access requests.
• Password Security: Player passwords are stored as salted cryptographic hashes — we cannot retrieve your password in plain text, and neither can anyone else with access to our database.
• Incident Response: jeezbaz maintains a documented data breach response plan. In the event of a confirmed breach affecting your personal data, we will notify affected players without undue delay and take all necessary remediation steps.

Section 8

Policy Updates & Contact

jeezbaz reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, we will notify registered players via email and/or a prominent notice on the Platform at least 7 days before the changes take effect. The "Last updated" date at the top of this document will always reflect the date of the most recent revision.

Your continued use of the jeezbaz Platform after any revised Privacy Policy has come into effect constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should stop using the Platform and request account closure by contacting our support team.

If you have any questions, concerns, or complaints about how jeezbaz handles your personal data, or if you wish to exercise any of your privacy rights, please contact us using the details below. We are committed to resolving all privacy-related concerns in a fair, transparent, and timely manner.